Frequently Asked Questions
Find answers to the most common questions about booking and staying with Sapphire Point Properties.
Booking & Reservations
How do I book a property?
Booking a property is easy! Simply give us a call (660) 225-1668 or Email Us at Help@SapphirePointProperties.com
What is your cancellation policy?
We offer a flexible cancellation policy:
- Free cancellation within 48 hours of booking
- Cancel up to 7 days before check-in for a 50% refund
- Cancellations within 7 days of check-in are non-refundable
- Exceptional circumstances may be considered on a case-by-case basis
Are there any additional fees?
Our pricing includes:
- Nightly rate
- Cleaning fee
- Service charge
Taxes and any additional local fees may apply. These will be clearly displayed during the booking process.
Property Details
What amenities are included?
Our standard amenities include:
- Free WiFi
- Full kitchen
- Air conditioning
- Heating
- All properties are fully furnished
- TV with streaming services
- Washer and dryer
- Free parking
Specific amenities may vary by property. Always check the individual property details.
Are your properties pet-friendly?
Pet policies vary by property:
- Some properties are pet-friendly
- Additional pet fees may apply
- Weight and breed restrictions may exist
- Always check the specific property details
Contact us if you have specific pet-related questions about a property.
What are check-in and check-out times?
Standard times for most properties:
- Check-in: After 3:00 PM
- Check-out: Before 11:00 AM
Specific times may vary by property. Exact check-in instructions will be provided after booking.
Account & Security
Is my payment information secure?
We take your security seriously:
- 256-bit SSL encryption
- PCI DSS compliant payment processing
- No credit card information is stored on our servers
- Secure third-party payment gateways
Your financial and personal information is protected with industry-standard security measures.
How do I reset my password?
To reset your password:
- Go to the login page
- Click "Forgot Password"
- Enter your email address
- Check your email for a password reset link
- Follow the instructions to create a new password
If you experience any issues, please contact our support team.
Additional Information
Do you offer travel insurance?
While we don't directly offer travel insurance, we recommend:
- Considering third-party travel insurance
- Reviewing coverage for cancellations and interruptions
- Checking with your credit card company for included travel protections
We can provide recommendations for reputable travel insurance providers upon request.
Do you require Renter's Insurance?
Yes, all tenants are required to have renter’s insurance in order to lease one of our properties.
We can provide recommendations for reputable Renter's Insurance providers upon request.
How can I contact customer support?
We're here to help! Contact us through:
- Phone: (660) 225-1668
- Email: Help@SapphirePointProperties.com
- Contact form on our website
Our support team is available Monday-Friday, 9 AM - 6 PM EST.
Still Have Questions?
If you can't find the answer you're looking for, our support team is ready to help.
Contact Support